Case Manager - Lived Experience

Case Manager - Lived Experience

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them

Position details

• Part-Time (0.8 FTE), Permanent Position
• Classification: SCHADS Level 4 with a salary range of $88,169 to $94,888 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Frankston Victoria

About your new role

Case Managers - Lived Experience (CMLE) draw on their own life-changing lived experience of housing instability, homelessness and/or situational distress, and their journey of recovery and healing, to support consumers to develop, coordinate and implement care plans to address their needs.

What you will bring to the role

• Personal lived experience of housing instability, homelessness, and/or situational distress, with a focus on the recovery journey and the ability to purposefully use lived experience to connect with and support others.
• Sound understanding of advocacy and social justice.
• Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
• Ability to work autonomously, adapt communication to diverse need and maintain confidentiality.
• Ability to self-reflect, take on feedback to grow practice skills and engage in personal and professional development.
• Ability to multi-task in fast paced unpredictable environments.
• Strong verbal and written communication skills plus computer literacy.
• Willingness to intentionally and purposefully share your lived experience to support the recovery and growth of service consumers and staff
• Willingness to identify and be identified by others as a professional with lived experience of recovery

Desirable

• Intentional Peer Support core training, Cert IV Mental Health Peer Work, Hearing Voices training, or similar.
• Previous experience in a designated Lived Experience role.

What the role requires

• National Criminal History Check (police check) – disclosable outcomes considered
• Current Working with Children Check – required before commencement of work
• Current drivers licence
• Australian working rights

What will Neami offer in return

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• 17.5% Annual Leave Loading
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS Health - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)

How to apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).
To apply for this position, please:
- Click the 'Apply' button where you will need to create a username and password
- Upload your resume and cover letter.
When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).
If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Joanne Elder – Team Leader – joanne.elder@neaminational.org.au


Applications Close: 14 November 2025


If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.
If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.

We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.
Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.
Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.